Duties and Responsibilities

• Full cycle custom order facilitation including: Product selection based on client requirements, presentations, ordering selected products, decorating items per client guidelines, proof of order presented for client approval, ordering, shipping and delivering client orders on time for customer event.
• Process all custom orders for our customers in an accurate and timely manner.
• Must have the ability to be flexible and adapt as needed to accommodate client request changes of products and order needs during full cycle custom order.
• Ability to handle a high volume of rush and expedited orders from our customers.
• Ensure accurate billing of custom orders in the system.
• Work with our Sales Representative and/or customers to determine product needs.
• Source customer product requirements with the appropriate suppliers.
• Establish costs with vendors and price quoting with our customers.
• Handle administrative responsibilities to effectively manage customer accounts.
• Attend client sales meetings, as necessary.
• Must have ability to handle stressful and problem situations in a calm, professional manner.

Qualifications

• Candidate must be detail oriented, very organized, well-spoken, confident, and have great communication skills.
• Required computer skills include Outlook, Excel, Word and PowerPoint.
• Bachelor’s degree preferred.
• 2-5 years of office experience highly desired.
• Experience in customer service, retail and/or promotional products industry helpful.